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Store PoliciesFree Shipping Policy: Free shipping is only available within the continental United States (lower 48 states). Shipping service is by Fedex or UPS Ground service. No credits for free shipping can be applied to upgrades or to other shipping methods. Shipping cost will be removed from the checkout process. "No Hassle" Return Policy: At Magna Case our goal is to ensure you are completely satisfied with your purchase. If for whatever reason you are dissatisfied with your purchase, you can return it to Magna Case within 30 days of receiving the item(s), at which time we'll gladly exchange it or refund your purchase price. Refunds outside of 30 days are subject to a 15% restocking fee. Refunds will exclude shipping/handling charges. All returned or exchanged items must be in new condition, in their original box, and must include all accessories, original invoice, and original packaging. International shipping is non-refundable. Shipping Damage: Please inspect your purchase carefully. Claims for damaged / missing items must be received within three (3) business days of receipt of merchandise.Warranty: Warranty does not apply if the case has been damaged by accident, modification, misuse, or unauthorized repair. Please contact customer service at 1-866-553-6064 or your dealer to make arrangements for repairs. Subject to warranty coverage of individual manufacturers. Please contact customer service with any questions.
email: sales@magnacase.com or call our toll free customer support number: 1-866-553-6064 Payment Policy: We accept payments by Paypal, Visa, Master Card, Discover Card, and American Express. Money Order & Checks (Checks and money orders may take up to 7-10 days to clear upon receipt). Please contact us at 1-866-553-6064 if you would like to place your order securely over the phone via credit card. Customer Service: Our Magna Case® line of products features a variety of unique camera bags and cases. Our products are elegantly and ergonomically designed with fine materials and expert workmanship to ensure equipment security, style and easy accessibility. Magna Case® products make the difference with their unique features, performance and prices.Although our products are targeted to the professional and amateur video market, many bags are versatile and are specifically designed by our research and development department to make them convertible for non-photography related needs, whether it is for a business trip or for casual use.We will be adding new product lines regularly, so feel free to contact us anytime about cases for your equipment.You can contact us at:Magna Case Customer Service Toll Free: 1-866-553-6064 International Orders: Customers are responsible for all customs duties and taxes. International shipping is non-refundable. EDUCATION DISCOUNT Please send your school's PO's to: DISCOUNT: Shipping within the continental USA is FREE for educational institutions. Please contact us toll free at 1-866-553-6064 for information on bulk order discounts. |
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